Typical tasks and duties

ICT Account Manager may perform the following tasks:

• compiling lists of prospective client businesses using trade directories and other sources
• acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
• visiting regular and prospective client businesses to establish and act on selling opportunities
• assessing customers' needs and explaining the goods and services which meet their needs
• promoting employers' ICT goods and services to existing and prospective clients
• quoting and negotiating prices and credit terms, and completing contracts and recording orders
• arranging delivery of goods, installation of equipment and the provision of services
• reporting to sales management on sales made and the marketability of ICT goods and services
• following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
• preparing sales reports, and maintaining and submitting records of business expenses incurred
• Qualification(s) assessed at AQF Bachelor degree or higher degree with a highly relevant field of study and at least one year of post-qualification highly relevant employment in the last five years; Or
• Qualification(s) assessed at AQF Bachelor degree or higher degree with an additional qualification at least Australian Qualifications Framework (AQF) Diploma level in a highly relevant field of study and at least two years of post qualification highly relevant employment in the last five years; Or
• Qualification(s) assessed at AQF Bachelor degree or higher degree without a highly relevant field of study and at least three years of post-qualification highly relevant employment in the last five years;