Subclass 190 – Skilled Nominated visa
Submitted EOIsAt least 664
Most common submitted EOI points †70 points
Recent invited-status presenceNo published EOIs with invited status appear
Visa applications lodged<20*
Customer Service Manager - ANZSCO 149212
Skilled occupation profile
Customer Service Manager
ANZSCO 149212Customer Service Manager plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
STSOLSkilled Employer Sponsored Regional Occupations
Recent SkillSelect information
Recent SkillSelect information for Customer Service Manager
SkillSelect information published for May 2026 provides a historical snapshot of available EOI activity for Customer Service Manager, ANZSCO 149212. Selected published indicators relevant to this occupation are shown below.
Subclass 491 – Skilled Work Regional (Provisional) visa – State or Territory nominated
Submitted EOIsAt least 1,042
Most common submitted EOI points †80 points
Recent invited-status presenceNo published EOIs with invited status appear
Visa applications lodged<20*
* <20: the official source published a small-number value below 20. The exact number is not shown by the official source.
† PointsView-calculated indicator: calculated from the published SkillSelect points distribution where sufficient data is available.
This information gives historical SkillSelect EOI information. It does not predict invitation chances, guarantee visa outcomes, or state a minimum invitation score.
Occupation guide
Occupation details and migration pathways
This guide brings together the key occupation tasks, possible visa pathways and skills assessment information for Customer Service Manager ANZSCO 149212.
Typical tasks and duties
Customer service managers may perform the following tasks:
- manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
- develop and review customer relations policies, programs and procedures
- provide direction and feedback to team members and assist with recruitment
- plan, put into place and manage after-sales services, and continually improve these services
- talk to other managers within other organisational units, and to service agents and customers to identify and respond to issues and expectations
- ensure the organisation complies with established product and service quality standards
- distribute promotional and service publications to service agents and customers.
Possible visa pathways
This occupation appears on STSOL and Skilled Employer Sponsored Regional Occupations. The right visa pathway depends on factors such as your age, English level, qualifications, work experience, skills assessment, points score, nomination options and employer sponsorship.
Skilled Nominated visa subclass 190A permanent skilled visa for applicants nominated by an Australian state or territory government.Skilled Work Regional visa subclass 491A provisional regional skilled visa for applicants nominated by a state or territory or sponsored by an eligible family member.Skilled Employer Sponsored Regional visa subclass 494A provisional regional employer-sponsored visa for skilled workers sponsored by an employer in regional Australia.
Skills assessment
For skilled migration purposes, Customer Service Manager usually requires a suitable skills assessment. Relevant assessing authorities may include:
Additional occupation-specific assessment information
Customer Service Manager is classified as Group C occupations by Vetassess. The criteria for skills assessment of Group C occupations are the following :
- Qualification(s) assessed at least AQF Diploma level with a highly relevant field of study and at least one year of post qualification highly relevant employment in the last five years; Or
- Qualification(s) assessed at least AQF Diploma level with an additional qualification at least AQF Certificate IV in a highly relevant field of study and at least one year of post-qualification highly relevant employment in the last five years; Or
- Qualification(s) assessed at least AQF Diploma level without a highly relevant field of study and at least two years of post-qualification highly relevant employment in the last five years;
According to Vetassess, if you have pre-qualification employment and if all of your employment is before your qualification assessed at the AQF diploma level), three years of highly relevant employment in addition to at least one year of highly relevant employment completed in the last five years..
Legacy subclass 187 pathway
Do you currently hold, or have you previously held, a subclass 457 or 482 visa?
If you have worked for a sponsoring employer in regional Australia, please note that Customer Service Manager — ANZSCO 149212 was included in the legacy Regional Sponsored Migration Scheme (subclass 187) occupation list. The subclass 187 Direct Entry stream is closed to new applications, but the Temporary Residence Transition stream may remain available to certain transitional subclass 457 and subclass 482 workers. Eligibility is limited and depends on your visa history, relevant dates, sponsored regional employment, employer nomination, age, English and other requirements. Being included on this occupation list does not establish eligibility.
If this may describe your circumstances, we can assess whether the subclass 187 transitional arrangements may still apply to you.
Check your options
Check your skilled migration options
If Customer Service Manager is your nominated occupation, complete our skilled visa assessment form so we can review your possible migration pathways.
PointsView report available
Customer Service Manager historical SkillSelect report
The current PointsView report includes historical SkillSelect data through June 2026 for ANZSCO 149212.
View report detailsPurchase full report
Historical information does not predict invitations, visa outcomes or migration eligibility.
Reviewed by Principal Migration Consultant
Reviewed by Mohammad Reza Azimi
This occupation page has been reviewed for migration context by Shada Migration Services. Mohammad has assisted clients with Australian migration matters since 2009 and holds a Graduate Certificate in Migration Law from the Australian National University.
Last reviewed: July 2026
